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SMS Terms & Consent

Last updated: June 3, 2026

This page describes how Call Margo (“we,” “us,” “our”) uses SMS text messaging on our U.S. toll-free and A2P 10DLC programs, the consent you provide when you call us, text us, or sign up, and how to stop messages at any time. It supplements our Terms of Service and Privacy Policy.

Program name: Call Margo SMS. Brand: Call Margo (operated by Velocity Marketing LLC). Sending numbers: our published toll-free number and the local 10DLC numbers assigned to each business that uses Call Margo as its receptionist.

1. Program description

Call Margo operates U.S. transactional SMS programs (toll-free verified and A2P 10DLC) that send messages in two situations:

  • Lead follow-up. When you text the keyword MARGO to our published number (or scan a QR code that texts us on your behalf), we reply with a sign-up link and basic product information.
  • Post-call follow-up. When you call a business that uses Call Margo as its receptionist, our system may text you an appointment confirmation, booking link, directions, quote details, or a callback notice tied to that specific call. These are transactional service messages you triggered by calling.

We do not send marketing, promotional, or bulk messages through this program. We do not contact numbers from purchased or third-party lists.

2. Consent (opt-in)

You consent to receive SMS from Call Margo when you do any of the following:

2a. Verbal opt-in during a phone call

When you call a business that uses Call Margo, our AI receptionist (“Margo”) will ask for your mobile number and explicitly request your consent to text you. The exact verbal opt-in script is:

“Is it okay if I text you a confirmation and any follow-up details at this number? Message and data rates may apply, you can reply STOP at any time to opt out, and reply HELP for help.”

If you say “yes,” “okay,” “sure,” or any clear affirmative, your consent is recorded along with the date, time, calling number, and the business you called. The full call is recorded (where permitted by law and disclosed at the start of the call) and the transcript is retained as proof of consent. You will only receive SMS tied to that specific call (appointment confirmation, callback notice, quote, directions, or booking link).

If you decline or do not respond affirmatively, no SMS is sent.

2b. Keyword opt-in (text MARGO)

Texting the keyword MARGO (or any message) to our published number from your mobile phone constitutes opt-in to receive a sign-up link and basic product information by SMS.

2c. Web form opt-in

Submitting your phone number on a Call Margo web form with the SMS consent checkbox selected constitutes opt-in. The checkbox is unchecked by default and the consent language is shown next to it.

No purchase required. Consent to receive SMS is not a condition of purchasing any goods or services.

Privacy. We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes. Mobile information and opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

3. Message frequency

Message frequency is event-driven and varies based on your interaction with us. A typical caller receives 1–4 messages per inbound call or lead inquiry (for example: one confirmation message, optional follow-up with a booking link, and an optional reminder before the appointment). We do not send recurring marketing blasts, promotional offers, or bulk review requests through this program.

4. Message & data rates (carrier fee disclosure)

Message and data rates may apply. Your mobile carrier may charge you for each SMS or MMS message you send or receive, depending on your plan. Call Margo does not charge you any fee for receiving messages from this program. Contact your wireless carrier for pricing details and plan information. Call Margo is not responsible for delayed or undelivered messages.

5. Opt-out (STOP)

You can opt out at any time by replying STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You will receive one final confirmation message acknowledging the opt-out, and then no further SMS will be sent to that number through this program.

Our confirmation reply reads:

“You're unsubscribed from Call Margo SMS. No more messages will be sent. Reply START to resubscribe.”

To resubscribe, reply START or UNSTOP to the same number, or provide verbal consent on a new call.

6. Help (HELP)

Reply HELP or INFO to any message and you will receive an automated reply with program information and support contact details. Our HELP reply reads:

“Call Margo: 24/7 AI receptionist for local service businesses. Help: support@getcallmargo.com or getcallmargo.com/sms-terms. Msg&data rates may apply. Reply STOP to opt out.”

You can also email support@getcallmargo.com or visit getcallmargo.com for support.

7. Supported carriers

The program is available on major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages.

8. Sample messages

Representative messages sent through this program. Every message identifies the sending brand and includes opt-out instructions on the first message of a conversation:

  • “Pine Grove Auto: Thanks for calling! Your appointment is confirmed for Thu 6/4 at 9:00 AM. Reply STOP to opt out.”
  • “Pine Grove Auto: We got your message and will call you back shortly. Reply STOP to opt out.”
  • “Pine Grove Auto: Here's the link to book online: https://example.com/book. Reply STOP to opt out.”
  • “Call Margo: Thanks for your interest — claim your setup-fee-waived spot here: getcallmargo.com/start?lead=abc123. Reply STOP to opt out.”

9. Privacy

Your phone number, the content of messages you send us, and metadata about message delivery are processed as described in our Privacy Policy. We retain SMS records as long as needed to provide the service and to comply with our legal obligations.

10. Changes

We may update this page from time to time. Material changes will be reflected by an updated “Last updated” date. Continued use of the SMS program after a change constitutes acceptance of the updated terms.

Contact

Call Margo — support@getcallmargo.com — getcallmargo.com